At Hygiene Heaven, your safety is our top priority. We have implemented several new protocols and follow the guidelines of our Safe Cleaning System to ensure the safety of you and your family. Our team members are trained to adhere to these guidelines strictly. Learn more about our Safe Cleaning System.

Our cleaning services include a thorough cleaning of your kitchen and bathrooms, vacuuming all floors, washing floors, dusting baseboards, pictures, lampshades, window sills, furniture, and light fixtures, and spot cleaning walls and cupboard exteriors. We can also accommodate special requests, such as appliance cleaning, for an additional fee. Please contact your local Hygiene Heaven office to discuss your specific cleaning needs.

No, our Hygiene Heaven team arrives fully equipped with all the necessary cleaning supplies and equipment to provide a premium cleaning service. However, if you have specific cleaning products you prefer us to use, and safety regulations permit, we will be happy to accommodate your request.

Payment is due on the day of service. For your convenience and safety, especially during COVID-19, we accept payments via credit card or e-transfer (at participating locations).

Our standard work hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. While we cannot always provide an exact arrival time, we will do our best to accommodate your schedule. If you need a specific time, please contact our office at least 48 hours in advance.

If your scheduled cleaning falls on a statutory holiday, we will reach out to reschedule your service at a convenient time.

If you’re planning to be away and need to temporarily pause your cleaning services, please contact your local Hygiene Heaven office to make the necessary arrangements.

If you’re planning to be away and need to temporarily pause your cleaning services, please contact your local Hygiene Heaven office to make the necessary arrangements.

Your home will be cleaned by a team of two fully trained Hygiene Heaven professionals. All team members are uniformed, insured, and bonded for your peace of mind. They will arrive in a branded Hygiene Heaven vehicle for easy identification.

We ask that you take a few minutes to tidy up the night before your scheduled cleaning to allow us to focus entirely on cleaning. Additionally, we request that you follow social distancing guidelines during the cleaning. You may choose to leave the house or stay isolated in a separate room while we clean.

The only people who have access to your home’s keys are the Hygiene Heaven professionals assigned to clean your home. Keys are coded with a number for identification purposes and are kept securely separate from the code reference for enhanced security.

If you need to change or cancel your scheduled cleaning, please notify your local Hygiene Heaven office as soon as possible to avoid a cancellation fee.

We treat your home with the utmost care; however, if an accident occurs and something is broken, we will contact you immediately and take steps to repair or replace the item.